If you have a question regarding this topic, please read the help guide to find a solution.
If you are unable to find one, please contact Customer Service for further assistance.
In order for us to maintain your account's security, changing your personal details requires you to follow a specific protocol so that we can guarantee your privacy.
Changing Your Email Address
In order for us to change the email address registered to your account, please send us an email from your NEW email address, directly to info@ImLive.com.
Please include your username and old email address.
Attach a photo of yourself ("selfie") holding a paper with the current date hand-written on it with your request for verification purposes.
In order for us to change your username, please send us an email directly to info@ImLive.com from the email address registered to your Host account.
Please include your new and old usernames.
In order to change your password, click here. To ensure the privacy of your account, we highly recommend you change your password periodically. Once you have changed your password, you will receive a verification email. You must submit the verification within 1 hour of receiving the email or your password change request will be cancelled.
Attach a photo of yourself ("selfie") holding a paper with the current date hand-written on it with your request for verification purposes.
In order for us to change your mailing address, please send us an email directly to info@ImLive.com from the email address registered to your Host account.
Please include your new and old mailing address details, as well as your username. For verification purposes, please attach to your request a photo of yourself ("selfie") holding a paper with the current date hand-written on it
Please send your mailing address information in the following format:
First Name:
Last Name:
Address:
City:
State:
Zip code:
Country:
On the 1st of each month, ImLive selects a humorous and entertaining theme and holds a video competition. This is aimed to increase your exposure and reward you with outstanding cash prizes!
ImLive selects the Monthly Video Contests winners according to Members ratings, the amount of ratings and additional factors. The exact formula to determine the winners is confidential; however, ImLive will not play a part in influencing the final results.
You can delete the video you created and replace it with another up to 3 hours before a competition begins (during registration).
From 3 hours prior to the start of the competition and once the competition started, you will no longer have the option of deleting your video.
Videos in a current competition and in previous competitions cannot be removed.
The Free Video Chat mode is a great way to gain more exposure for yourself and generate more traffic into your room. The Free Video Chat allows you to Video Chat with non-paying Members, without getting undressed, while tempting them to come into your room as a paying customer.
The Voyeur feature allows paying Members to view multiple rooms in real time. From Voyeur, Members can join you in Private Chat with just one tiny click!
Candy Shows are your chance to perform an exciting, innovative show for a large audience! Candy Shows include a Preview,
where you give them a taste of what's to come, and The Show, where you give them a top quality, first-class performance.
During the Preview, Members get a seat for The Show by tipping you or sending you vibes. But only Members who have paid enough for a ticket will be able to join in. Once they're in
The Show, the aim is to get them wanting more - a Private Paid Chat!
We're turning your chat room into a true theater production, with new and exciting features (emoticons, graphics and animated images) that will make your Candy Shows busy and packed with pleasure.
Candy Shows will be an experience to remember for all - so get ready to participate!
Find out more about Candy Shows in the Power Guide.
You're in charge! You set your preferences - how long your Preview will be; how much Members need to pay to get a seat to The Show;
your tip goal and the length of The Show.
Then you describe your plans for The Show and pick a candy mood. Once you're set, you can get The Show on the road and present them with your talents and skills.
Find out more about Candy Shows in the Power Guide.
When can I host a Candy Show?
You can host Candy Shows unlimited times per day in these instances:
● Newbies: When you have completed your initial 90 minutes in private video chat (See 'Fee for Per Minute')
● When your internet connection and video resolution meet the minimum technical requirements and when you can be heard (your microphone is on).
● When you are not in a private chat with Members or during a 30 or 60-minute pre-paid session (See 'Fee for Per Session')
Find out more about hosting a Candy Show in the Power Guide.
● It's a performance! You'll need to be prepared to perform an exciting, fun, energetic show. Get creative and find new ways to entertain
Guests and Members in the Preview, and give the best, most imaginative performance possible for Members in The Show.
Tips or no tips, it's all about having fun - for you and your audience!
● Please remember that we monitor the performance of Candy Show Hosts regularly. Violating these conduct guidelines might prevent you from hosting Candy Shows permanently and even risk having your account frozen.
In order for us to approve your Host application as quick as possible, please make sure that you have completed the entire application process as requested on the site:
Once you completed all steps, make sure that on your main page the Host application status is marked as done.
Please wait patiently during the approval process. You will be notified once your account is approved.
Note that this is a non-sexual category, therefore you must make sure that your profile, snapshots and nickname are not sexually suggestive in any way.
Once you completed all these steps, make sure that on your main page the Host application status is marked as done.
Please wait patiently during the approval process. You will be notified once your account is approved.
ImLive maintains a database of thousands of chats which are updated into our records at all times.
The vast majority of these chats are updated accordingly in the earnings section without fail.
On rare occasions and due to a high number of chats conducted at the same time, a chat might take up to two hours to be added to your earnings.
If you are unable to locate a chat you now conducted, please allow up to two hours before you send us the following information:
The chat status report is another way you can receive various details about the Members and your Host online status.
The report records everything from the beginning of upload, including the free 20 seconds.
There are cases in which the connection between a Host and a Member might take a minute or two or sometimes even longer. In these cases, the Member is obviously not receiving any service and therefore is not and should not be charged.
Due to this, the Member will be charged and you will be paid ONLY according to our database indications and NOT by what the status report indicated.
Online verification is a common procedure done by customer service representatives in order for us to verify your identity.
At any given time, a Customer Service representative might enter your Video Chat room to verify your personal details. You will be asked questions and we ask that you fully comply and answer all questions.
How to recognize a CS Rep
1. CS Reps ALWAYS have the name csrep followed by a number 1-10, for example: csrep1.
2. CS Reps have a SPECIAL ICON next to their names so you can see clearly who they are directly from your chat room.
3. When you click on a CS Rep username, a special screen pops up to show the rep is from ImLive.
4. CS Reps will always introduce themselves by name in your chat room.
ImLive staff (CS Reps) will NEVER ask you for your username, password or payment details. Please DO NOT give these to ANYONE EVER!
ImLive throws a party once or twice a month on holidays and other events. We let you know about the party theme through the email newsletters as well as through the Host news on the site and in the Party Tools section.
Please make sure that your snapshot and your profile description match the party's theme. The party requirements are mentioned in the email as well as in the Host news.
Your snapshot and\or your profile are not sufficiently relevant to the theme of the party, or you did not follow the party requirements.
Please read the requirements again, redo your snapshot and profile and re-submit your application.
You have the following options as your payment methods:
Your account statistics are calculated twice per month, on the 1st
and the 16th of each month.
When registering your account, you chose a minimum amount that you'd like to earn before being paid - either $50, $100 or $500. When your running total reaches your chosen payment amount or higher, you will receive your payment.
If your period's earnings are not equal to or greater than your
chosen amount, your earnings will carry over to the next
payment period and will be added to your running total.
At the end of a payment period, you may see a notice saying your payment has been transferred to the next pay period. However, it will be removed within the next few hours once payment has been made to you.
Your privacy is very important to us, and we do everything possible to ensure that it remains intact!
The Members have no way of knowing who you are and what your email address is, or any personal details other than your nickname and description as well as any other materials you have uploaded to the site (Monthly Video Contests, Video's images, etc.).
ImLive provides you with a number of ways to maintain your privacy:
We are very sorry to hear that you have decided to close your ImLive.com Host account.
Please take a few moments to provide a short explanation as to why you wish to close your account.
Your feedback is very important to us, as always.
In order to close your account, click on Manage Your Profile in the menu and then on Close Your Account.
ImLive offers Hosts a variety of tools that are designed to enable Hosts to reach their full potential on the site and to increase the traffic to their rooms.
In addition, be sure to make use of the different ways to contact your members:
All you have to do is to click Yes where this option is offered on your profile; by doing this, you are permitting ImLive general royalty-free use of your profile, videos, recorded sessions and photos for promotional purposes.
Note that once you agreed to be promoted, your profile is published among thousands of affiliates that promote your profile on the net (and outside the net).
The affiliates publish your profile and direct traffic your way via thousands of websites that are out there.
If you wish to remove the option of being promoted, we can make sure that you will no longer be promoted by out affiliate sites (i.e. pussycash.com, affiliate.imlive.com).
However, we have no control over what content has already been released to thousands of websites and promoters.
Blocked locations: If you chose to block Members from a particular geographic location, the Members from the blocked location will see your profile on an affiliate site, but they will not be able to find you on ImLive's Host List.
You should be aware of the fact that since the block is according to IP address only, it is not 100% guarantied. We can only guarantee a maximum success rate of 90% with geographic blocking, and take no responsibility for the results.
We'd love to get your feedback on our Power Guide and Power Tools. Anything you'd like to comment on or suggest will be welcome.
Help us make your experience on the site simple and fun.
Videos help Hosts earn even when they're not online. Create your own Video Series so Members will want to pay to watch. Each video series consists of one short intro video that is free for Members and several longer videos, which they access for a fee.
You can record your live Video Chat shows for Members to view whenever they want and they pay you for the pleasure even when you are not online. There are two types of Top Past Live Shows: Top Past Live Shows created by Hosts and those created by Members.
Earn more cash by adding a high-quality Teaser Video from your own computer directly to the site. Your short Teaser Video will automatically play anytime a Guest or Member points to your snapshot on the Host List. It's your chance to smile, flirt and attract attention. But make sure not to give away too much!
Please insert your request in the box below, and our Representatives will return to you shortly.